Shipping policy

We offer a 3-day return policy only in the case of a broken or damaged watch.

Return Conditions

• A clear unboxing video (from start to finish, without cuts) is mandatory for any return request
• Returns will not be accepted without valid video proof
• Once verified, Timeauras will offer a replacement or refund as per your preference

1. Return Eligibility

• Return request must be raised within 3 days of delivery
• Item must be unused and in original condition
• Product must be returned with original packaging and tags intact

2. Non-Returnable Items

• Used products
• Personalized items
• Final sale items

3. Refund Process

• Refund will be processed after inspection and approval of the returned item
• Refund will be issued to the original payment method
• Processing time: 3–7 business days (may vary depending on bank/payment provider)

4. Return Shipping

• Customers are responsible for return shipping charges
• If the item is damaged or incorrect, Timeauras will cover or arrange return shipping