Refund policy

This Return, Exchange, and Refund Policy outlines the terms under which Timeauras accepts returns, exchanges, and processes refunds. By making a purchase on our website, you agree to the terms described below.

Returns are accepted within 3 days of delivery only for items that are damaged or defective. To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging. Customers may be required to provide proof of damage, such as photos or videos, for return approval. Timeauras reserves the right to deny returns that do not meet these conditions.

Exchange or replacement requests must be made within 7 days of delivery. Once the request is reviewed and approved by Timeauras, the replacement or exchanged product will be dispatched within 2–3 business days. Delivery of the replacement typically takes 3–7 business days after the returned item has been received and inspected. Timelines may vary depending on the delivery location, but most replacements are completed within 7–10 business days.

For refunds, once a return request is approved, Timeauras will process the refund within 3–5 business days. After the refund is processed, the amount will be credited to the original method of payment within 7–10 business days, depending on your bank or payment provider.